Frequently Asked Questions
What information do we need to start a custom order?
The more information you give us about what you're looking for, the faster we can get started on your displays. There no such thing as too many details! What's most helpful for us when beginning a custom order is:
-How much jewelry you want displayed and how you want it grouped (i.e.: one display for 8 navel curves, one display for 5 special threaded ends, one display for 50 threadless, etc)
-How you want the jewelry arranged on your display (i.e. decorative, or in neat rows and columns)
-What specific designs you want that you've seen on our website or instagram, OR, if you're unsure, just let us know whether you're interested in low profile displays, high profile displays, or a mixture of both.
-What color and type of wood you'd like.
-If you have a specific budget in mind.
We are also more than happy to help you figure out these details. You can send us any screenshots from our social media, references, sketches, or ideas you have! It's our goal to curate your displays to match your studio atmosphere and gorgeously display your specific jewelry collection.
How much do your displays cost?
Short answer: It depends! Long answer: Our displays are priced based on material, labor, and number of holes. A price list of all our standard displays, as well as discounts we offer, can be found on our Pricing/Catalog page. If you don’t find what you’re looking for on that page, shoot us an email to inquire about pricing for custom projects!
How large are the displays?
Our displays vary vastly in length and height, from under 2 square inches to over a foot long. To ensure the displays will fit in your case, it’s best to give us info on the position and size of your cases. Specific dimensions are listed for ready-to-ship displays in our webstore.
What’s the difference between Maple and Ash?
We offer all of our stains and dye options on either Maple or Ash wood. When Ash is dyed, you can still see the grain pattern of the wood, resulting is some unique patterns and/or stripes on the display. When Maple is dyed, the grain is hidden, resulting in a more smooth and uniform texture on the surface. Both are uniform in color, it’s just a texture preference! To see examples of each, check out our webstore or our “About Our Displays” page.
What’s your turnaround time?
Our turnaround time for custom orders fluctuates, but is generally around 4 weeks. We will let you know our current turnaround time when you place an order. Our ready-to-ship displays on our webstore ship within 24-48 hours of ordering.
Why is the turnaround time so long?
We do our absolute best to get your orders out in a timely fashion. However, we are currently a two-person team, and we give each and every display our full time attention. We also value our team members health, both physical and mental, and we allow time off whenever it is requested. This, coupled with living in a pandemic, means sometimes our turnaround time can get a bit long. We promise to never compromise ourselves or the quality of our displays just to get them out quicker.
Do you offer bulk discounts?
Yes! Orders over $100 automatically receive free shipping. Orders over $500 receive 5% off, and orders over $1000 receive 10% off.
My display got damaged, or arrived damaged, or isn’t what I ordered, what do I do?
Oh no! Unfortunately we here at Obscureye are only human, as are the postal workers, and mistakes happen. If your display isn’t 100% up to par when it arrives, we will send you a shipping label to send it back to us so we can fix it. If a display is damaged while in your studio (i.e. dropped, a threadless pin breaks off in the hole, etc), we still offer FREE repairs, if you cover the shipping! If you decide you don’t want the displays at all, we offer refunds (minus the deposit for custom orders), if the displays are shipped back to us in good condition. Email us with any and all concerns about your displays, and we will make sure you're taken care of.
Do you offer threadless posts as a setting?
We do not currently offer threadless posts. We drill holes for threadless ends directly into the wood, which provides a more snug /flush fit, and saves our clients the extra expense for posts.
Do you ship internationally?
Normally, yes. However, due to current (temporary) changes at USPS we are only shipping within the U.S. and Canada. International shipping does not qualify for free shipping, and has a $30 flat rate. Please let us know when you place an order if we'll be shipping outside of the U.S.
Do all jewelry brands fit in your threadless holes?
Most jewelry brands fit snugly into our threadless holes with no issues. We have however found that Junipurr pins are slightly thicker and require a wider hole. If your display will be for Junipurr, or if you just prefer the jewelry to slide in and out more easily, let us know and we will adjust the holes size.